1 Hot Diva is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you may return your item for a store credit within 14 days when accompanied by the original receipt or packing slip. All original tags must remain in place. Due to our everyday low prices, we do not issue refunds. Returns are for store credit only. All clearance items, undergarments, bodysuits, swimwear, fragrances, cosmetics and jewelry are final sale.
Sorry NO refunds only store credit of equal value will be approved.
If you have any additional questions about our Return Policy, please contact us at customer care.
***ALL SALE ITEMS ARE FINAL SALE. NO RETURN OR EXCHANGE FOR SALE ITEMS.****
The following conditions apply:
- Shipping is non-refundable.
- All items must be unworn, unwashed, unused, and undamaged.
- All returns must be received by 1 Hot Diva no later than 7 days after confirmed delivery to customer.
- We do not refund original shipping and handling fee nor do we reimburse shipping and handling for returns.
1 Hot Diva reserves the right to determine whether an item is in a suitable condition for return. We deem a suitable condition to be unworn, in its original state and with all original labels and tickets still attached to the item.
Should you return an item and it is deemed as not being of suitable condition by 1 Hot Diva, store credit will not be offered. You are then responsible for any postage costs if you wish to have this item to be returned to you.
If you need to return an item, simply click here to start your return. Be sure to have your order number and email address available.
Return Policy (Candles)
We inspect all orders prior to shipment. We do not accept returns or offer refunds on used candles; however, we will provide a replacement, provided you can provide documentation of damage within 5 business days of receiving your order.